Privacy Policy

1. Information We Collect

Starbuds Halifax collects the minimum personal information necessary to process your orders and provide delivery services. We collect:

Information You Provide

• Account information: Name, email address, phone number, and delivery address when you create an account or place an order
• Order information: Products ordered, delivery preferences, and any special instructions
• Age verification: We verify your age at delivery via government-issued photo ID. We do not photograph or store images of your ID unless you voluntarily upload one for faster verification on future orders
• Payment information: Processed securely — we do not store credit card details
• Communications: Messages you send us via our contact form, email, or chat

Information Collected Automatically

• Device and browser information: IP address, browser type, and operating system for security and fraud prevention
• Location data: Used only to verify your delivery address falls within our service zones
• Order history: Previous orders and preferences to improve your experience

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify your age and identity as required by Nova Scotia cannabis regulations
• Communicate with you about your orders, including delivery updates
• Improve our products, services, and website experience
• Send promotional offers and updates (only with your consent — you can opt out at any time)
• Prevent fraud and maintain the security of our services
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal information:

• All data transmitted between your browser and our servers is encrypted via TLS/SSL
• Payment processing is handled by PCI DSS-compliant third-party providers
• Access to personal data is restricted to authorized personnel only
• We regularly review and update our security practices

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only with:

• Delivery drivers: Name, phone number, and delivery address necessary to complete your order
• Payment processors: To securely process your payments

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Order history is retained for a minimum of 2 years for legal and regulatory compliance. You may request deletion of your account and personal data at any time.

6. Your Rights

Under Canadian privacy law (PIPEDA) and Nova Scotia privacy regulations, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent: Opt out of marketing communications at any time
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies

Our website uses cookies and similar technologies to:

• Remember your login session and delivery zone selection
• Store your cart contents between visits
• Understand how you use our website so we can improve it

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website, including the ability to place orders.

8. Third-Party Services

Our website may use the following third-party services:

• Payment processing: For secure payment handling
• Mapping services: To display delivery zones and verify addresses
• Analytics: To understand website usage (anonymized data only)

Each third-party service has its own privacy policy governing their use of your data.

9. Children's Privacy

Our services are strictly for adults of legal cannabis purchasing age (19+ in Nova Scotia). We do not knowingly collect personal information from anyone under 19 years of age. If we learn that we have collected information from a minor, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact us through our website.